STUDIO POLICIES

Booking

You must create a Flex in the City account to join classes. You can download our booking app here for IOS/Apple users and here for Android users. 

You must sign and agree to our liability waiver to attend the studio.

We welcome you to use the +1 feature and bring a friend to class but please make sure you check in with your plus one that they are fit for class. 

We welcome you to Flex no matter where you are starting from! With this in mind, group classes may not be suitable for you if you have any injuries, illness or physical impairment. Please contact us in advance of booking in this instance.

Arrival to the studio

Please make sure you arrive approximately 5 minutes before your class start time. If you are late, you may be refused entry to class as it’s not always safe to join a class after it has commenced. It is also disruptive to the teacher and other participants. 

If you are late, your space may be given to someone waiting for a place in the class. If someone is given your place in this instance, they will not be removed should you turn up late. 

Please ensure your phone is switched to silent so as to not disturb others in class. 

We love when you share your Pilates experience on social media but please be mindful of others in the studio space when capturing content!

Clothing

Please wear comfortable workout clothing that you can move easily in. Please avoid buttons or zippers on clothes - these can damage our equipment and get in your way when lying down. No jewellery should be worn as it can be dangerous, distracting and can damage the equipment. 

Socks must be worn in the studio and on the equipment for hygiene reasons. Sticky socks are a great option for comfort and safety. 

Classes and Cancellations

Cancellations must be made by you via your Glofox booking app.

Group classes can be cancelled up to 12 hours in advance. Your group class pass will be returned to your account for you to book another class. If you cancel a group class with less than 12 hours notice, your class pass will automatically be deducted from your account. 

Private sessions must be cancelled with 12 hours notice. You can cancel private classes on the Glofox app or via email. 

We endeavour to maintain classes as scheduled, however sometimes we may need to cancel a class or substitute a teacher; in this instance, we will give you as much notice as possible. 

Class Packs

Our class packs are all valid for 30 days. The class pack is activated not on the day of purchase but from the date of the first class used of the pack. 

Any unused and expired class passes can be reactivated by purchasing a class pass extender in the ‘store’ section of the Glofox app.